Shipping policy

Shipping Policy

Thank you for shopping at MochaClick™. Below you'll find everything you need to know about how and when your order will arrive.

Free Shipping
We offer free standard shipping on all orders, with no minimum purchase required.

Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you'll receive a confirmation email with your tracking number.

During high-demand periods such as Black Friday and the holiday season, processing may take a little longer. We recommend ordering early to make sure your MochaClick™ arrives in time for Christmas.

Estimated Delivery Times
After your order ships, delivery usually takes:

United States: 7–12 business days
Canada: 8–15 business days
United Kingdom: 8–15 business days
Australia: 10–18 business days

Delivery times are estimates and may vary due to carrier delays, weather, or customs processing.

Order Tracking
Once your order ships, you'll receive an email with a tracking number and link. Please allow 24–48 hours for tracking information to update.

Customs, Duties & Taxes
For international orders, any customs fees, import duties, or taxes charged by your country are the responsibility of the customer.

Incorrect Shipping Address
Please double-check your shipping address before placing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, contact us within 12 hours of placing your order and we'll do our best to update it.

Lost or Delayed Packages
If your order hasn't arrived within 30 days of shipping, please contact us and we'll help locate your package or send a replacement.

Damaged Items
If your MochaClick™ arrives damaged, please email us within 7 days of delivery with photos of the item and packaging, and we'll make it right.

Contact Us
Have a question about your order? Reach us at support@mochaclick.shop and we'll get back to you within 24–48 hours.